1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Company name and business website URL
- Payment information (processed by Cashfree, not stored by us)
- Business credentials for platforms your agent manages
We also automatically collect certain technical information when you use our Service, including IP addresses, browser type, and pages visited. If you accept analytics cookies, we use Google Analytics and PostHog to understand website usage patterns.
By submitting your information through our forms, you consent to the collection and processing of your personal data as described in this policy, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). For users in the European Economic Area (EEA), processing is also governed by the General Data Protection Regulation (GDPR).
2. How We Use Information
We use your information to:
- Configure and operate your dedicated AI agent
- Process payments and send billing communications
- Send service notifications and updates
- Provide customer support
- Improve our Service through aggregated analytics
We will only send marketing communications if you have provided explicit consent. You may withdraw consent at any time by emailing [email protected].
3. Lawful Basis for Processing (GDPR)
For users in the EEA, we process personal data under the following lawful bases:
- Contract performance — processing necessary to deliver the AgentGrow Service you subscribed to (agent configuration, content generation, CRM management)
- Consent — for marketing communications, cookies, and analytics. You may withdraw consent at any time.
- Legitimate interests — for security monitoring, fraud prevention, and service improvement, where these interests do not override your rights
- Legal obligation — where required by applicable law (tax records, regulatory compliance)
5. AI Assistant Connectors
You can choose to connect an AI assistant, such as Claude, ChatGPT or Perplexity, to your AgentGrow account. Nothing is connected unless you, or an active member of your team, sign in and allow it. When the assistant asks, AgentGrow sends it the account data its tools return:
- Counts: pending approvals, prospects by status, this week’s agent activity by category, and your agent’s status
- Approvals: the drafts your agent is waiting to publish, with their title, category, description, full text, preview link, target platforms, status and dates
- Prospects: name, company, stage, status, score and last contact date (no email address, phone number or email body)
- Prospect timelines: for each email, reply, call or meeting, its date, channel and direction with a one-line subject or outcome, plus the next follow-up date (never full emails)
That provider processes this data under its own terms and privacy policy. AgentGrow does not control it, and the provider is not our sub-processor: the transfer happens because you chose to connect it and asked it a question.
For each connection we store the assistant’s name and the addresses it registered, the permissions you granted, who connected it, when it was created, last used and revoked, and its access and refresh tokens as one-way hashes, never the tokens themselves. Access tokens expire after 1 hour and refresh tokens after 30 days without use. We keep these records, including revoked connections, for as long as your account exists, and delete them with your account data when you ask us in writing.
For each tool call we log the tool name, your masked email address, the assistant’s client id and the outcome. We never log what the assistant asked for or what was returned. If you allow the assistant to approve or reject drafts, each decision is recorded as “<your name> via <assistant name>”.
You can revoke any connection at any time on the Connected apps page of your portal; it stops working on its next call. Removing a team member also ends their connections. More detail is in our AI assistants help page.
6. Cross-Border Data Transfer
Some of the service providers listed above (for example AWS, Cloudflare, Google, ElevenLabs, Twilio, Apify, GitHub and PostHog) may process data outside India. By using our Service, you consent to the transfer of your data to jurisdictions that may have different data protection standards, as permitted under the DPDP Act, 2023. For EEA users, transfers to countries outside the EEA are made pursuant to the service providers' standard contractual clauses (SCCs) or other appropriate safeguards under GDPR Article 46. We ensure that all service providers maintain adequate security measures.
7. Data Security
We implement security measures including isolated Kubernetes namespaces per client, encrypted secrets management, network policy enforcement, and TLS encryption for all data in transit. Credentials are stored as Kubernetes Secrets and never logged.
8. Data Retention
We retain your data for as long as your subscription is active. When you cancel, your agent is paused at the end of the period you have paid for, and your data is kept. We delete it when you ask us in writing at [email protected]. You can export your leads and activity as CSV files from your portal at any time. Lead capture data from website forms is retained for 2 years unless you request earlier deletion.
9. Your Rights
Under the DPDP Act, 2023 and applicable laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion (erasure) of your data
- Withdraw consent for data processing
- Data portability (export your leads and activity as CSV files from your portal)
- Nominate another person to exercise your rights on your behalf
To exercise these rights, contact us at [email protected]. We will respond within 7 business days.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, for any privacy concerns or complaints, contact:
- Name: Rajesh Gheware
- Designation: Managing Partner
- Email: [email protected]
- Phone: +91-974-080-7444
gheWARE uniGPS Solutions LLP, 2146 Sunscape, Sobha Hillview, Kanakapura Road, Bengaluru, Karnataka, INDIA 560109.
Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.