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Frequently Asked Questions

Getting Started

The setup form takes about 3 minutes. On a paid plan, your agent is deployed automatically when you submit it and is usually live in about 5 minutes. On the free trial, your agent is deployed as soon as you sign up.

Yes, nothing is published until you approve it. Each item appears in your approval queue on the dashboard and arrives by email with one-tap buttons, plus a Telegram notice once your group is set up. You can approve it or request changes with a note. Review everything in the first two weeks, then switch to spot-checking as you build confidence in quality.

Use Request Changes with specific feedback. The agent adjusts. If quality isn't meeting your standard after a few revision cycles, the team steps in to recalibrate the agent's context.

After your agent goes live, our team sets up a private Telegram group with you, your agent and your account manager. To be added, put your numeric Telegram ID in Agent Settings (send /start to @userinfobot on Telegram to get it). In the group, @mention your agent to talk to it; it only answers when mentioned. You can check the connection status on your Agent Settings page.

This is a temporary network hiccup between the agent and Telegram servers — not a problem with the agent itself. Your message was received and processed, but the reply couldn't be delivered. Just resend your message and the agent will respond normally. If it keeps happening, wait a couple of minutes and try again.

Yes. The Starter plan offers a 14-day free trial — no credit card required. Sign up with name, email, and phone at /onboard/?trial=true. You get full Starter plan access including the dashboard, content calendar, the Blog Publisher, Facebook and Instagram modules, and Telegram integration. Prospecting and the CRM come with Growth and Enterprise. Upgrade to a paid plan before the trial ends to keep your agent running.

When your 14-day trial ends, dashboard access is blocked and you'll see an "Upgrade to Continue" prompt. Your data is preserved — just complete a payment to restore full access immediately. You can still sign in and see your account status.

Yes. Go to your Subscription page (/user/subscription) to upgrade or downgrade. An upgrade is charged the new plan's full monthly price and takes effect as soon as you pay. There is no proration. A downgrade takes effect at once: your data is kept, higher-tier modules are switched off, and the lower price applies from your next renewal. You can also adjust your business profile via Agent Settings and activate modules via the Integrations page.

Dashboard & Features

Your dashboard leads with money collected this month, or your open pipeline while no deal has closed yet. Below that: Needs you now (prospects waiting on you), Outreach (people reached, replies and meetings), Revenue (collected this month and owed to you), pipeline value by stage, your goals, pending content approvals, recent lead activity, and the reach of your connected channels. The stage-by-stage funnel is on the Prospects page. The dashboard refreshes every 5 minutes while it is open.

The Content Calendar gives you month and week views of all scheduled and published content, color-coded by category (blog, social, email, leads, SEO). You can drag approvals to reschedule them, click days to see details, and add manual entries.

Your agent captures and qualifies leads into a dedicated CRM database. The dashboard shows your open pipeline value by stage. The Prospects page has the pipeline funnel and searchable, filterable access to every lead with full details, scores, and tags.

Every Monday morning, you receive an email summarizing your goal progress with trend arrows, the week's output stats, pipeline summary, and any pending approvals. It's a comprehensive snapshot without needing to open the dashboard.

Yes — and this is implemented, not just marketing. Every time you approve or reject content, the system generates a FEEDBACK.md file with your 30-day approval stats by category, recent wins with your notes, and rejections with your feedback. This file syncs to your agent's workspace within about 5 minutes. The agent reads it before creating any content and adjusts for categories below 70% approval rate. Three more loops compound on top: CRM outcomes adjust prospecting, engagement metrics guide topic selection, and outreach results improve templates. By month 3 the agent has detailed data on what converts; by year 1 it holds institutional knowledge no new hire could match.

Approvals

Your agent never publishes a blog post, social post or outreach email until you approve it. Open the approval queue on your dashboard. For each item, click Approve, or click Request Changes and write a short note. The agent reads your note and tries again. You can tick several items and decide on them in one go. The History tab shows your past decisions. After you approve, the agent publishes the item on its next scheduled run.

Yes. Every new approval request is also emailed to you, with the full content and one-tap Approve, Request changes and Reject buttons. You do not need to log in. Each link works for that one item only, and tapping it a second time changes nothing.

The item waits in your queue. Social posts that nobody reviews expire after 10 days, and blog posts after 14 days. An expired item is never published.

Yes, on the item's card before you click Approve. Schedule takes a date and time in your browser's local time zone, shown next to the box. The agent publishes no earlier than that, on its first run after it. Leave it empty to publish on the next run. On a social post, tick the platforms you want: the agent posts it only to those, and only where it is connected. Tick none to let the agent use its usual platforms. These choices are saved only by the card's own Approve button, not when you approve several items at once.

Prospects & CRM

On Growth and Enterprise, it lists every lead your agent works on. Tabs group them: Needs action, In conversation, Not contacted yet, Gone quiet, Won, Lost / closed and All. Use the dropdowns and search box to narrow the list. Click a prospect to see their details and every email, reply and call, newest first. The charts show your funnel, lead sources and reply rates; click any part of a chart to filter the list by it.

A score from 0 to 100 for how likely a prospect is to respond. It learns from your own results: which leads replied or moved forward, and which went quiet. It needs at least 20 such outcomes; until then the page shows "Learning: N of 20 outcomes". It is updated once a day. Mark a prospect Good fit or Bad fit to teach it what you want.

Tick some prospects, or select all in a view, then pick an action. Revive puts quiet prospects back on your agent's follow-up list from the date you choose, and the agent follows up again. Re-engage asks your agent to write each one a fresh email; you can add the angle you want. Every draft comes to your approval queue first. Bounced, unsubscribed and won prospects are skipped. You can act on up to 200 at a time. You can also star, snooze, change the stage or close as lost.

Yes. Export on the Prospects page downloads the list you are looking at, with your filters, as a CSV file. Only the account owner can export.

On Growth and Enterprise, open the CRM page and upload a CSV file (up to 5 MB and 20,000 rows, 5 imports an hour). Duplicates and unsubscribed or bounced contacts are skipped. Importing sends no email: your agent contacts these leads only when you ask it to, for example with Re-engage. The same page exports every email, reply and meeting as a CSV you can import back into your CRM. Only the account owner can import or export.

Yes. Many CRMs, such as HubSpot, give you a BCC logging address. Add it as "CRM logging address" in the Email Marketer settings on the Integrations page. Every outreach email your agent sends is then copied to it. The prospect never sees that address.

Chat & Telegram

Once your agent is live, the Chat page lets you talk to it in your browser. Ask about your business, your leads or its recent work, or ask it to draft text. Chat only answers. It cannot send emails, publish posts, change your CRM or spend money, whatever you ask. Your whole team shares one chat. You can send up to 20 messages in 5 minutes and 100 a day; the daily limit resets at midnight UTC.

Approval requests, new updates (such as a published post) and agent status changes. You can switch each of these off in Agent Settings. It also tells you when it rewrites a blog post you sent back. On Growth and Enterprise you also get a daily report at 6:30 PM IST and a weekly audit on Monday morning. Routine housekeeping is never posted.

Modules & Integrations

On the Integrations page you can connect Blog Publisher, Facebook, Instagram, LinkedIn, Email Marketer, SEO Analyst (Google Search Console) and YouTube Shorts yourself, as far as your plan includes them. Each card links to a guide called "How to get these credentials". Prospector (lead research) and Voice Outreach need our team: click Request setup on the card and we do it. The CRM Pipeline is set up for you. Modules above your plan show as locked.

Every agent gets its own blog when it goes live, hosted on GitHub Pages at an address like agentgrowio.github.io/your-business. You do not need a GitHub account. The address is on the Blog Publisher card on the Integrations page and in your "Your AI Agent Is Live!" email. A post appears there only after you approve it.

Yes. On the Subscription page, a Starter account can add the LinkedIn module for $79 a month at the founding price ($99 regular), without moving up to Growth. It is then added to each renewal.

Billing & Payments

There are two. First, within 30 days of your first payment you can ask for a full refund for any reason. Second, each plan has minimum deliverables for the first 90 days after your agent is deployed (for example, Starter: 36 blog posts and 60 social posts). If your agent misses them, you get a 100% refund. Full details and per-plan minimums are in our Refund Policy.

Click the "Upgrade Now" button in your dashboard trial banner — it takes you to the Subscription page (/user/subscription). Select a plan, complete payment via Cashfree, and your account is instantly upgraded — trial restrictions are removed and all your data is preserved.

You pay in advance, monthly or yearly, through Cashfree Payments. Nothing is charged automatically. About 5 days before each renewal date we email you a link to pay. If the renewal is not paid, we send reminders on the due date and 2 and 5 days later. After the last reminder your agent is suspended (never deleted) until you pay. Prices are shown in USD and charged in INR; listed INR prices include applicable taxes.

Yes. Cashfree provides payment receipts automatically. For GST-compliant invoices, email [email protected] with your GSTIN and we'll send a tax invoice within 2 business days.

If you joined with a founding coupon (FOUND-STARTER, FOUND-GROWTH or FOUND-ENTERPRISE), your founding monthly price is locked for 12 months. Your renewals are billed at that price until the 12 months are used up. A prepaid year counts as 12 months.

If you chose annual billing at checkout, you paid for 10 months and get 12 months of service (2 months free). It is billed once a year. The renewal email with your pay link arrives about 5 days before the year ends.

Paying clients are sometimes emailed a short form asking for their story. If we publish yours, your next monthly renewal is 10% lower, or 20% if you also shared it on LinkedIn. The discount applies once, to one monthly renewal. It does not apply to annual billing.

Account & Security

Go to the login page and click "Forgot your password?" to request a reset link. You'll receive an email with a link to set a new password. The link expires in 1 hour. If you don't receive the email, check your spam folder or contact [email protected].

Press Cancel renewal on your Subscription page or use the cancel link in your renewal email (one confirm, no questions), or email [email protected] with the subject "Cancellation Request." Your agent keeps working until the end of the period you have paid for, then it is paused. Your data is kept. To have it deleted, ask us in writing at [email protected].

You can do it yourself at any time. On the Prospects page, Export downloads your leads (with the filters you have applied) as a CSV. On Growth and Enterprise, the CRM page also exports every email, reply and meeting as a CSV. Only the account owner can export. For anything else, such as content history, email [email protected] and we send it within 2 business days.

You stay signed in for 24 hours in that browser, then you are asked to sign in again. Signing out or clearing your browser data ends it sooner. On a shared or public device, sign out when you finish. Your session is stored only in your browser and is never sent to third parties.

Yes. The account owner invites people from the Team page: up to 5 on Starter, 10 on Growth and 25 on Enterprise, not counting the owner. Each person gets an email to set their own password; the link works for 72 hours. Members can use the dashboard, approvals, calendar, prospects and chat. Only the owner can change billing, the plan, integrations, Agent Settings or the team, or import and export data. The owner can remove a member at any time.

Click your name or email at the top of the portal to open your Profile. Pick your timezone and the currency your dashboard uses for money (13 to choose from). If your browser suggests a different one, the "Use it" button fills it in. If your agent is already live, it switches to a new timezone the next time it restarts. Only the account owner can change these.

Yes, on the Agent Settings page once your Telegram group is connected. Turn Telegram alerts for status changes, new updates and approval requests on or off, and turn the Monday weekly digest email on or off. Approval request emails are always sent.

Troubleshooting

Can't log in
  1. 1.Verify you're using the email address from your payment confirmation
  2. 2.Check that your password matches the one sent in your credentials email
  3. 3.Clear your browser cache and cookies, then try again
  4. 4.If you've forgotten your password, use the "Forgot your password?" link on the login page
  5. 5.Still stuck? Email [email protected] with your account email
Trial expired — can't access dashboard
  1. 1.This is expected — free trial access ends after 14 days
  2. 2.Click the "Upgrade to Continue" button — it takes you to the Subscription page
  3. 3.Select a plan and complete payment to restore full access immediately
  4. 4.All your data (agent setup, content, integrations) is preserved during upgrade
  5. 5.If you need more time, email [email protected] to discuss options
Agent shows "idle" status
  1. 1.An idle status usually means the agent is waiting for input or has completed its current batch
  2. 2.Check if there are pending approvals — the agent pauses publishing until you review
  3. 3.Verify that your platform connections are still valid (Integrations page)
  4. 4.If idle for more than 24 hours, contact [email protected] — the team will investigate
Content not appearing on my website
  1. 1.Check the approval queue — content needs your approval before publishing
  2. 2.Check that Blog Publisher shows as connected on the Integrations page; your blog address is on its card
  3. 3.Check if your website has caching that might delay new content from appearing
  4. 4.Check the content calendar for the item's status
  5. 5.Contact [email protected] if the agent has "published" status but content isn't visible
Telegram not connected
  1. 1.Our team sets up your Telegram group after your agent goes live; this is not instant
  2. 2.Make sure your numeric Telegram ID is saved in Agent Settings (agentgrow.io/user/onboarding). Send /start to @userinfobot on Telegram to get it
  3. 3.Check the connection status on the same Agent Settings page
  4. 4.Once you are in the group, @mention your agent; it only answers when mentioned
  5. 5.Not added after a working day? Email [email protected] with your agent name
"No response generated" in Telegram
  1. 1.This usually means the agent processed your message but a temporary network issue prevented delivery
  2. 2.Simply resend your message — the agent will respond normally
  3. 3.If you see this repeatedly (3+ times in a row), wait 2–3 minutes and try again
  4. 4.Make sure you @mention the bot in group chats — the bot only responds when mentioned
  5. 5.If the problem persists for more than 10 minutes, email [email protected] with your agent name and approximate time

Still need help?

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